GDPR: DATA PRIVACY NOTICE FOR CLIENTS AND SUPPLIERS 


Introduction


Be Understood Limited ("We") are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


The rules on processing of personal data are set out in the General Data Protection Regulation (the "GDPR").

1.  Definitions


Data controller - A controller determines the purposes and means of processing personal data.


Data processor - A processor is responsible for processing personal data on behalf of a controller.


Data subject - Natural person.


Categories of data: Personal data and special categories of personal data.


Personal data - The GDPR applies to 'personal data' meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.


Processing - means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.


Third party - means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.


2.  Who are we?


Be Understood Limited is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: privacy@be-heard.co.uk ​​​​​​​For all data matters contact: privacy@be-heard.co.uk


3.  The purpose(s) of processing your personal data


We use your personal data for the following purposes:

  • Responding to enquiries

  • Marketing and advertising


4.  The categories of personal data concerned


With reference to the categories of personal data described in the definitions section, we process the following categories of your data:


  • Personal data: Name, Address, Phone Number, Email Address, IP address.


We have obtained your personal data from our website or via the sign-up form for a free consultation.


5.  What is our legal basis for processing your personal data?


a)    Personal data (article 6 of GDPR)


Our lawful basis for processing your general personal data:


  • Consent of the data subject; Click box on the website to confirm you would like to receive a free consultation.

  • Processing necessary for compliance with a legal obligation.  

  • Processing necessary to protect the vital interests of a data subject or another person.

  • Processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

  • Processing necessary for the purposes of the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject.

 
6.  Sharing your personal data


Your personal data will be treated as strictly confidential, and will be shared only with the Be Understood Limited data controller and occasionally staff in order to respond to enquiries.


7. How long do we keep your personal data?


When requesting a free consultation we will keep your personal data for no longer than reasonably necessary in order to process your request and respond to any questions or enquiries.


8. Providing us with your personal data


You are under no statutory or contractual requirement or obligation to provide us with your personal data. But failure to do so will have the following consequences: we will be unable to complete your request for a free consultation.  We will be unable to let you know about services.


9. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:


  • The right to request a copy of the personal data which we hold about you;

  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;

  • The right to request your personal data is erased where it is no longer necessary to retain such data;

  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);

  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).


10. Transfer of data abroad


We do not transfer personal date outside the EEA.


11. Automated descision making


We do not use any form of automated decision making in our business.


12. Further processing


If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.


13. Changes to our privacy policy


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


14. How to make a complaint


To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Officer on: privacy@be-heard.co.uk .


If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/​​​​​​​ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.